Big Red Carpet Cleaning

Reviews of Big Red Carpet Cleaning

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  Matthew Sutton Added March 13, 2023

  ★ ★ ★ ★ ★
  We used their Pest Control services. They are very thorough and professional. I recommend them highly.
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  Janelle Hermans Added March 13, 2023

  ★ ★ ★ ★ ★
  The young guy that came to clean my carpets was a lovely person, nothing was too much trouble and did an amazing job
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  Joanne Condon Added March 06, 2023

  ★ ★ ★ ★ ★
  Recently got my Mum's Carpets cleaned and was very impressed with the price and helpful, friendly service. Mum's carpets were heavily stained form dog pee and lots of food and drink spills. The Carpet was in such a bad way we were thinking we might have to replace it. The carpet came up like new. Thanks Narelle and Steve at Big Red, you saved us heaps. Highly recommend them .
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  Zorica Radanovic Added March 02, 2023

  ★ ☆ ☆ ☆ ☆
  We have used the Big Red carpet cleaning service for our building stairwell for a few years and have been mostly happy with the results; this time, however, we had a terrible outcome.
  None of the stains lifted and the very obvious wet patches on 3 stairs took 4 days to dry and looked much worse after they were “cleaned”. The stairwell smelled better for 2 days and that is the only positive.
  I complained to our BC manager and Narelle called me. While she admitted the carpet cleaner was new and didn’t treat the wet patches correctly, she took no accountability but basically blamed me for not explaining the problem to her that at the time of booking.
  I had sent photos to our BC when I requested a clean and explained the situation. I mentioned that we needed more than just a regular clean at the time of booking with Narelle and pointed out areas to focus on and the wet carpet smell to the cleaner on the day.
  I would not recommend or use this company’s services any longer due to their lack of accountability and poor training of new staff. The cleaner is not to blame for his inexperience. . .the company, which sent him out to do the job is, however. If you do choose to use the services of this company, make sure you thoroughly explain what you need done to Narelle at the time of booking.
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  Valli Fallon Added February 17, 2023

  ★ ★ ★ ★ ★
  John did an absolutely fantastic clean of my dirty tiles. Professional service and great price!

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